Amazon Walkin Role Customer Service Associate@ Hyderabad 4th to 9th April 2016

Company Name	Amazon
Qualification	Any Graduate
Experience	0 - 5 Years
Job Location	Hyderabad
Job Role	Customer Service Associate
Salary	1,75,000 - 3,50,000 P.A
Industry	BPO / Call Centre / ITES

 

Job Description:

• An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. 
• Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment. 

Knowledge & Skills Required:

Communication Skills:

• Excellent communication skills (written and verbal)
• Ability to communicate correctly and clearly with all customers
• Excellent documentation skills
• Good comprehension skills ability to clearly understand and state the issues customers present
• Ability to concentrate follow customers issues without distraction to resolution
• Good composition skills ability to compose a grammatically correct, concise, and accurate written response
• Work successfully in a team environment as well as independently

Computer Knowledge/Skills:

• Ability to use a desktop computer system
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
• Excellent typing skills
• Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
• Demonstrates an ability to successfully navigate websites
• Demonstrates a proficient knowledge of email applications
• Demonstrates an ability to learn in various media 
• Ability to successfully adapt to changes in the work environment

Customer Focus:

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
• Ability to empathize with and prioritize customer needs
• Demonstrates interpersonal skills with a diverse customer base
• Demonstrates conflict resolution, negotiation, and de-escalation skills
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Ability to determine customer needs and provide appropriate solutions 
• Maintain regular and reliable attendance, including the daily schedule as assigned
• Flexible with the working schedule; may be expected to work weekends, holidays and events
• Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills:

• Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
• Ability to approach problems logically and rationally
• Action oriented and self-disciplined
• Organized and detail-oriented
• Ability to quickly and effectively prioritize work time in various departments to meet business need
• Ability to maintain composure in highly escalated situations
• Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

Amazon Selection Process:

• Aptitude Test
• Technical Interview
• HR Interview

Document Required (Original and Photocopies):

• SSC Marksheet
• HSC/Diploma Marksheet
• Graduation & Post Graduation all years’ mark sheets
• Photo ID proof (Pan Card/ Passport / Driving License / College ID)
• 2 photographs
• Resume

Amazon Walkin Details:

Walk in Date: 4th to 9th April 2016

Time: 10 AM  - 3 PM

Interview Venues:

Amazon Development Centre India Private Limited,

Building No: 9, 10th floor, Mind Space IT Raheja Park,

Hitec City, Hyderabad - 500081.